Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
The Service Advisor is the center of communication for service/repair activities between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
• 3-5 years' Service Advisor experience with a strong aptitude for sales.
• Broad scope of automotive mechanical/electrical knowledge.
• Experience with Hyundai a PLUS!
• Tekion computer program experience a PLUS!!
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Self-Starter with a willingness to learn.
• A desire to work in a commission, performance-based environment.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Unrestricted driver's license and clean driving record.
• Bilingual a PLUS!
