Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Brand
Chevy / Subaru / Hyundai
Full Job Description
About Us: Beardmore Chevrolet, Subaru, and Hyundai is a well-established, family-run company with a rich history spanning over 100 years. We take pride in our vibrant employee culture and offer flexible work hours, paid time off, and competitive benefits. At Beardmore, we believe in promoting from within and providing a clear career path for all our employees.
Job Description: If you have an extremely high energy level, love engaging with people, are passionate about delivering exceptional customer service, and possess the ability to explain complicated mechanical terms in a way that customers can understand, then we have the perfect role for you! In order to be successful in the service advisor role, it is important to have some prior experience.
Responsibilities: As a Service Advisor at Beardmore, your primary responsibilities will include:
>Warmly greeting customers as they arrive at the parts and service center and directing them to an available mechanic.
>Collaborating with mechanics to understand necessary repairs and exploring cost-effective alternatives.
>Providing customers with comprehensive information about available aftermarket and OEM (original equipment manufacturer) part options.
>Answering customer questions about service outcomes, consulting with mechanics when needed.
>Advising customers on warranty protections and potential cost savings.
>Assisting customers in making decisions between trading in a vehicle and having it repaired at our shop.
>Managing and overseeing the workflow and scheduling of the service center.
>Communicating with customers via phone to update them on service changes or to notify them when their vehicle is ready for pickup.
Skills: To excel in this role, you should possess the following skills and qualities:
>Ability to establish genuine connections with people quickly.
>Exceptional organizational skills.
>Comfortable in a fast-paced, multitasking environment.
>Goal-oriented mindset with a passion for achieving targets.
>Optimistic attitude and a customer-centric approach.
>Collaborative spirit and the ability to work effectively with a team.
>Prior service advisor experience.
Benefits: We offer a comprehensive benefits package, including:
>First-Time Homebuyer Assistance Program (Guiding Your First Home Purchase)
>401(k) with matching contributions.
>Dental insurance.
>Employee assistance program.
>Employee discounts.
>Flexible work schedule.
>Health insurance.
>Paid time off.
>Retirement plan.
>Vision insurance.
Supplemental Pay:
>Bonus pay.
>Commission pay.
If you're ready to join a dynamic team, help customers with their automotive needs, and grow your career in a positive and supportive environment, apply today to become a part of the Beardmore family!
