Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the Dealer Management System, follow-up on special orders, tag, store and process warranty parts, assist in conducting inventory cycle counts and keep inventory area, parts counter and retail area/displays clean and orderly.
High School
Less than 1 year
• Track all incoming and outgoing parts for a dealership.
• Locate available parts when the dealership is out of stock.
• Maintain customer backorder file.
• List and price parts and accessories on repair orders and counter tickets.
• Write purchase orders for as needed from outside suppliers, with management approval.
• Pack and ship parts back to the manufacturer from time to time and complete the appropriate record keeping.
• Refer to parts manuals to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
• Handle parts payment collection.
• Make sure all parts are billed correctly to the service department and/or collision repair shop.
• Check-in customer returns and issue credit in a timely manner.
• Must become familiar with all wholesale catalogs and manufacture programs.
• Maintain clean work environment.
• Work well in a team environment to help the team achieve common goals.
