Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Fox Motors has a Service Advisor opening in Grand Rapids, MI at Fox Hyundai Kia. You would contribute to our overall vision, “Working together moving people throughout life,” by developing and maintaining trust with our customers that will build long-term relationships.
KEY RESPONSIBILITIES
The Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a Service Advisor that has automotive knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!
Key responsibilities include the following. Others may be assigned.
Schedules service appointments.
Greets customers in a timely, friendly manner and obtains vehicle information.
Obtains customer and vehicle data prior to arrival when possible.
Writes up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
SKILLS & EXPERIENCE
Two to four years related experience and/or training; or equivalent combination of education and experience.
Experience and desire to work with technology to drive an exceptional customer experience.
Excellent communication, organization, and follow-up skills.
Ability to multi-task, prioritize, and manage time effective.
Valid driver’s license.
WHAT FOX MOTORS OFFERS
Paid Vacation, PTO, and Holidays
Medical, Dental and Vision
401(k) with Employer Match
Flex Spending
Group Life Insurance (Company Paid)
Short-Term and Long-Term Disability
Supplemental Life Insurance
Accident Insurance
Employee Assistance Programs
Employee Discounts
Wellbeing Program
Growth and Development Opportunities
As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!
