Overall Summary
Dealership Support Staff
Education
High School
Experience
1-3 years
Additional Information
We are seeking a highly organized and detail-oriented Automotive Warranty Administrator to join our team. The successful candidate will be responsible for managing warranty claims, ensuring compliance with warranty policies, and providing feedback to the service management team. This is an excellent opportunity to join a great team and family owned dealership and contribute to its growth and success.
Duties
- Process and manage warranty claims, ensuring timely and accurate submissions.
- Review warranty policies and procedures to ensure compliance
- Analyze and report on warranty claim data to identify trends and areas for improvement
- Collaborate with Service Managment and business office to resolve warranty-related issues
- Maintain accurate and up-to-date records of warranty claims and resolutions
- Assist with warranty-related training and development programs
- Stay up to date with warranty policies and procedures, and make recommendations for process improvements
Skills
- Experience in warranty administration or a related field
- Strong analytical and problem-solving skills
- Excellent communication and customer service skills
- Ability to stay organized and meet deadlines
- Proficiency in Microsoft Office and other relevant software
- High attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Strong analytical and problem-solving skills
- Knowledge of warranty policies and procedures
- Experience with warranty management software and systems
- Ability to work independently and as part of a team