Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
US Auto Trust is one of California’s fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac.
Hyundai of Glendale is looking to add an Experienced Service Advisor to our successful team and give you the opportunity to work on one of the best made luxury brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program and opportunities for career growth!
Compensation: Our commission-based pay structure allows an earning potential of $84,000 - $144,000/year
Responsibilities:
>Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
>Greets customers in a timely, friendly manner and obtains vehicle information.
>Advises customers about necessary service for routine maintenance.
>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
>Schedules and estimates of vehicle service and repairs.
>Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
>Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
>Implements a quality control process to eliminate comebacks.
>Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
>Other duties as assigned.
Requirements:
>Familiarity with Jaguar and Land Rover Brands.
>Previous Service Advisor experience (2 years minimum) Preferred.
>Genuine interest in providing an exceptional customer experience.
>Reliability, enthusiasm, friendliness and a positive "team-player" attitude.
>A leader in service with verifiable CSI scores.
>Excellent communication and interpersonal skills.
>Strong work-ethic.
>Ability to work in a fast-paced environment.
>Valid driver’s license and good driving record.
What we offer:
>Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
>Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
>Values-driven culture built on integrity, professionalism, excellence and teamwork.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).
