Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
JONES JUNCTION in Bel Air, MD. Is seeking an Experienced Service Advisor to join our Growing Business. The Jones family has been running this Automotive operation for over 100 Years… Now that’s stability…!! That’s a name to be proud of…!!
The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers’ experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Ensure that customers receive prompt, courteous, and effective service
Drive the sale of technicians' time to meet departments sales forecast
Prioritize required services, and be prepared to provide options upon request.
Keep customer informed on completion times, estimates, and possible changes.
Ensure customer has a positive dealership experience
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Job Requirements
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:
Two years of experience in a service advisor role strongly preferred
Reynolds and Reynolds experience Preferred but not required
Good Record of CSI scores
Valid driver's license and Driving Record
*We Offer:
Competitive Wages
Health, Dental & Vision Insurance
Paid Time Off
401K Plan Available
Flexible Schedule
If you are an Experienced Advisor looking to make Good Money, and find a home, this could be it. Send your resume today for consideration
Job Type: Full-time
Schedule:
4day work week
Monday to Friday
Weekend availability
Experience:
HIRING BONUS $$$$
